SHIPPING POLICY
All orders ship out from our Ontario, CA facility within 3 business days from the time the order is placed, depending on the size of the order. Once your shipment has been created you will receive shipment tracking information to the email address used to place the order. Shipments go out Monday - Friday 7:30 a.m. to 3:00 p.m.
Economy Shipping - The carrier and transit time is at West Coast Corporation's discretion on all economy shipped orders.
30 DAY RETURN POLICY
We do not make changes to orders after they are placed. If you are not happy with your order for any reason, we will accept returns and provide a refund for up to 30 days from the date your order is delivered. Returns must be in their original condition and not been used or if they have been used, a manufacturers defect.
We do not refund the original shipping cost or provide return shipping due to buyer's remorse or incorrect products ordered. Shipping cost for any issue not being a result of a fulfillment error will be the responsibility of the customer.
To start a return, navigate to our “contact us” page ( https://www.keybak.com/pages/contact-us ) and select the option for Returns. In order to quickly process your return, please make sure to complete all fields. Once our team evaluates your claim, they will respond and provide you with an RMA#. Please allow 24 hours for a response.
Once you receive your RMA number which will expire in 30 days, package your product for shipping and inside include a copy of your receipt. On the outside of the package please label with the RMA number provided. Ship your return to KEY-BAK Attn: Returns 4245 Pacific Privado Ontario, CA 91761, USA.
A credit will be issued to your original form of payment within 3-5 business days after receipt of your return.
Your product is a precision device and if your purchase fails at any time within one year from date of purchase, with a proof of purchase and a photo of the product, we will replace your product with an equal model. If at any time after the 12-month warranty period ends and your product fails to perform, we offer a Lifetime Service Policy.
To start a warranty claim, navigate to our “contact us” page ( https://www.keybak.com/pages/contact-us ) and select the option for 1-year limited warranty. In order to quickly process your warranty claim, please make sure to complete ALL fields including the following:
Once our team evaluates your claim, they will respond with how we will proceed. Please allow 24 hours to receive a response.
Warning
WARNING: Cancer and Reproductive Harm - www.p65warnings.ca.gov
CUSTOM LOGO PRINTING
Our top of the line direct digital printing process prints your logo directly to the surface of the key or badge reel and provides a clear, durable image to make your brand stand out.