Returns & Exchanges
30 Day Return Policy
Online purchases must be returned within 30 days of purchase must be new, unused, and contain all original packaging and accessories.
Once your return is received and inspected by the our customer service (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or PayPal account within 7 days.
If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when fulfilling the order.
To Process a Return:
- First, email Customer Service at firstname.lastname@example.org or call 909-923-7800 to receive an RMA number. This number is valid for 30 days.
- Package your KEY-BAK product for shipping and label it with the following address: KEY-BAK Attn: Returns P.O. Box 9088 Ontario, CA 91762 USA
- Write the RMA number legibly on the outside of the box.
- Ship your package by whichever carrier you prefer, though we recommend using a service that allows tracking or delivery confirmation.
Credit Card Refunds
- All credit card purchases will be refunded to the original credit card used to make the sale.
- Once your return is received and inspected (usually within 72 hours of receipt), a refund will be processed and a credit applied to your credit card within 7 days.
- Please note that depending on your credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.