Service & Shipping Policies

Lifetime Service Policy

Your KEY-BAK is a precision device designed for years of trouble-free use. Inspect your key reel before use for signs of excessive wear, and should it require service, follow these instructions.

Please send your KEY-BAK to the address below, along with the downloadable return form (pdf) and $4.00 US for United States ($7.00 outside US & Canada- Credit Card only) for handling and return postage for each returned KEY-BAK product (handling charges are subject to change without notice).

Shipping Address:

P.O. Box 9088
Ontario, CA 91762 USA

Shipping Information

Website purchases are charged a flat shipping fee based on the order total. Purchases of $49.99 and less are charged $5.00 USPS or $15.00 for FedEx. Orders above $50 are charged $10.00 for USPS and $25.00 for FedEx.

International Orders

KEY-BAK accepts orders for the United States and Canada through this website. For orders shipped elsewhere, please contact International Sales Department at

Questions or Comments?

If you have questions about your KEY-BAK, please contact Customer Service at: 909-923-7800 or

Get In Touch

Feel free to contact us by phone at (909) 923-7800 or contact us using the form below and we will get back to your shortly. Thank you for your interest in KEY-BAK retractable products!

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