Service & Shipping Policies
Lifetime Service Policy
Your KEY-BAK is a precision device designed for years of trouble-free use. Inspect your key reel before use for signs of excessive wear, and should it require service, follow these instructions.
Please send your KEY-BAK to the address below, along with the downloadable return form (pdf) and $4.00 US for United States ($7.00 outside US & Canada- Credit Card only) for handling and return postage for each returned KEY-BAK product (handling charges are subject to change without notice).
P.O. Box 9088
Ontario, CA 91762 USA
Website purchases are charged a flat shipping fee based on the order total. Purchases of $49.99 and less are charged $5.00 USPS or $15.00 for FedEx. Orders above $50 are charged $10.00 for USPS and $25.00 for FedEx.
KEY-BAK accepts orders for the United States and Canada through this website. For orders shipped elsewhere, please contact International Sales Department at firstname.lastname@example.org
Questions or Comments?
If you have questions about your KEY-BAK, please contact Customer Service at: 909-923-7800 or email@example.com
Get In Touch
Feel free to contact us by phone at (909) 923-7800 or contact us using the form below and we will get back to your shortly. Thank you for your interest in KEY-BAK retractable products!