Warranty & Lifetime Service
12 Month Warranty Policy
Your KEY-BAK product is a precision device and if your purchase from www.keybak.com fails at any time within one year from date of purchase KEY-BAK will replace your product with an equal model. KEY-BAK does not offer refunds past 30 days of purchase, see returns policy. If at anytime after the 12 month warranty period ends and your product fails to perform KEY-BAK offers a Lifetime Service Policy.
Lifetime Service Policy
The KEY-BAK Lifetime Service Policy applies to all USA made KEY-BAK retractable reels. To service your KEY-BAK retractable reel simply ship us your reel along with this service form and $4.00 per serviced product ($7.00 outside U.S., credit card only) for return postage, KEY-BAK does not cover shipping cost. KEY-BAK will repair or replace your reel with an equal model and ship it back to you.
KEY-BAK recommends that you obtain a tracking number, as KEY-BAK will not be able to confirm receipt of your returned Product. You will be responsible for any damage or missing shipments during the return.
To Process Service
Package your KEY-BAK retractable reel for shipping and label it with the following address: KEY-BAK Attn: Service P.O. Box 9088 Ontario, CA 91762 USA