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Product return policy

If for any reason you are not satisfied with your KEY-BAK™ website purchase, return it within 30 days of the original purchase date for a complete refund less shipping costs.

Products must be in the condition you received them and in the original packaging.

If you purchased your KEY-BAK from somewhere other than this website, please return the product to that seller.

Step by Step

1) First, email Customer Service at sales@keybak.com or call 909-923-7800 to receive an RMA number. This number is valid for 30 days.

2) Package your KEY-BAK product for shipping and label it with the following address:
KEY-BAK
Attn: Returns
P.O. Box 9088
Ontario, CA 91762 USA

3) Write the RMA number legibly on the outside of the box.

4) Ship your package by whichever carrier you prefer, though we recommend using a service that allows tracking or delivery confirmation.

Credit Card Refunds

All credit card purchases will be refunded to the original credit card used to make the sale.

Once your return is received and inspected (usually within 72 hours of receipt), a refund will be processed and a credit applied to your credit card within 7 days.

Please note that depending on your credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.

Questions?

If you have questions about your return, please contact Customer Service at: 909-923-7800 or sales@keybak.com


Lifetime service policy

Your KEY-BAK is a precision device designed for years of trouble-free use. Inspect your key reel before use for signs of excessive wear, and should it require service, follow these instructions:

Please send your KEY-BAK to the address below, along with the downloadable return form (pdf) and $4.00 US for United States and Canada (all other countries $7.00 US) for handling and return postage for each returned KEY-BAK product (handling charges are subject to change without notice).

KEY-BAK
Attn: Service
P.O. Box 9088
Ontario, CA 91762 USA


Questions?

Email sales@keybak.com


Shipping information

Website purchases are charged a flat shipping fee based on the order total. Purchases of $40 and less are charged $5.95, while higher totals are charged $10.95. FEDEX is the carrier.

KEY-BAK accepts orders for the United States and Canada through this website. For orders shipped elsewhere, please contact Maria Gasparini at intlsales@keybak.com


Environmental policy

We at KEY-BAK recognize that proper management of health, safety and the environment is a key factor in achieving sustainable development.

We are committed to the implementation of management policies that comply with applicable environmental laws and regulations; the development of high quality products that add value to our customers while optimizing reusability and recyclability, and the performance of manufacturing practices that ensure the well being of our employees and the environment.

4245 Pacific Privado Ontario, CA 91761 United States 909-923-7800

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