Lifetime Service Policy
Your KEY-BAK is a precision device designed for years of trouble-free use. Inspect your key reel before use for signs of excessive wear, and should it require service, follow these instructions.
Please send your KEY-BAK to the address below, along with the downloadable return form (pdf) and $4.00 US for United States ($7.00 outside US & Canada- Credit Card only) for handling and return postage for each returned KEY-BAK product (handling charges are subject to change without notice).
P.O. Box 9088
Ontario, CA 91762 USA
Website purchases are charged a flat shipping fee based on the order total. Purchases of $49.99 and less are charged $5.00 USPS or $15.00 for FedEx. Orders above $50 are charged $10.00 for USPS and $25.00 for FedEx.
KEY-BAK accepts orders for the United States and Canada through this website. For orders shipped elsewhere, please contact Maria Gasparini at firstname.lastname@example.org
Returns & Exchanges
If for any reason you are not satisfied with your KEY-BAK™ website purchase, return it within 30 days of the original purchase date for a complete refund less shipping costs. Products must be in the condition you received them and in the original packaging. If you purchased your KEY-BAK from somewhere other than this website, please return the product to that seller.
Step by Step
- First, email Customer Service at email@example.com or call 909-923-7800 to receive an RMA number. This number is valid for 30 days.
- Package your KEY-BAK product for shipping and label it with the following address: KEY-BAK Attn: Returns P.O. Box 9088 Ontario, CA 91762 USA
- Write the RMA number legibly on the outside of the box.
- Ship your package by whichever carrier you prefer, though we recommend using a service that allows tracking or delivery confirmation.
Credit Card Refunds
- All credit card purchases will be refunded to the original credit card used to make the sale.
- Once your return is received and inspected (usually within 72 hours of receipt), a refund will be processed and a credit applied to your credit card within 7 days.
- Please note that depending on your credit card company, it may take an additional 2-10 business days after the credit is applied for it to post to your account.
If you have questions about your return, please contact Customer Service at: 909-923-7800 or firstname.lastname@example.org